BREAKING NEWS: Personal information of more than 4 million patients of Advocate Medical Group may be at risk. Letters went out August 23 to the group's patients, saying four computers were stolen on July 15th from an administrative building in Park Ridge.
The information on those computers includes names, addresses, Social Security numbers and dates of birth. Advocate Medical Group's website says:
"We deeply regret that this incident has occurred. In order to prevent such an incident from reoccurring, we have enhanced our security measures and are conducting a thorough review of our policies and procedures."
On July 15, one of our administrative offices in Park Ridge was burglarized. Thieves broke into the building and stole items including four computers.
- After a thorough investigation, we’ve determined that the missing computers contained patient information.
- Patient medical records were not on the computers.
- Nothing leads us to believe this information has been used inappropriately.
- We are notifying all potentially impacted patients because we want our patients to know this happened and, for peace of mind, we are offering them credit monitoring services.
Unfortunately, we were burglarized.Action We’ve Taken:
Security is a top priority in our organization. We are always looking for ways to improve. We have taken actions to reduce the possibility that this could happen again:
- Added a physical security presence 24/7 at the location that was burglarized. We are also evaluating, on an ongoing basis, what other facilities may need similar protections.
- We have reinforced our security protocols and encryption program with associates.
- We have alerted every patient potentially impacted and offered additional credit monitoring protections.
No, this issue has no impact on patient care. Our top priority continues to be on delivering the highest quality care.What resources are available to me?
Please refer to the toll free number in your letter or call 1-877-218-1009 and provide the following passcode 4081080613 to get your questions answered. The call center is available Monday through Friday from 8 a.m. to 6 p.m. CST. Enrollment instructions for credit monitoring services are provided in the letter you received. If you do not receive a letter by September 19 and you think you are affected by this please call 1-877-218-1009 and provide the following passcode 4081080613.